Elements and Performance Criteria
- Select and pack product order
- Select products according to order requirements
- Pack products to minimise breakages and to maintain temperature, security and safety requirements
- Comply with safe packaging procedures for hazardous products
- Comply with correct packaging procedures to maintain integrity, cold chain and security
- Complete all data entry requirements associated with processing orders
- Check labelling, specific handling instructions and delivery information for accuracy in line with identified requirements
- Check order for completion
- Check packaging is according to instructions
- Dispatch product orders
- Dispatch products accurately and in a timely manner
- Maintain security of delivery information
- Check route sheets and other delivery documentation for accuracy and follow requirements
- Implement security procedures to ensure the integrity of delivered goods
- Implement packaging and handling procedures that comply with standard operating procedures
- Check for cold chain maintenance and breakage avoidance
- Complete medicine registers, where required
- Complete other documentation as required
- Handle returned stock
- Obtain authorisation to receive returned goods
- Apply organisation procedures for receiving returned products
- Inspect returned products and place in designated area
- Ensure safety and security of returned goods in the designated area
- Minimise the risk of accidental contamination of returned products
- Complete inspection documentation accurately and forward for authorisation
- Maintain accurate records and complete credit process in a timely manner
- Dispose of returned products according to instructions from an authorised person